ExpressToll® Customer User Agreement
In order to provide the greatest convenience to the operator and/or registered owner of a motor vehicle using roadways ExpressToll® services (a "customer"), customers may pay their tolls automatically through the use of an ExpressToll® account in accordance with the terms of this Agreement. There two types of tolling transponders/passes (referenced herein as "tags") which may be used by ExpressToll® customers (a) a simple sticker-type tag and (b) a switchable High Occupancy Vehicle ("HOV") tag. Please note that there are some differences in the rules applicable to use of each type of tag.
EXPRESSTOLL® ACCOUNT TYPES
In addition to the use of two tag types, all ExpressToll® accounts themselves are one of two types:
1. Credit Card Account: If you open a credit card ExpressToll® account, your credit card will be charged to establish a Toll Account Balance ("TAB"), which is a pre-determined dollar amount, which may as a matter of policy be changed from time to time, and which acts as a pre-charged deposit for the payment of tolls. Each time your ExpressToll® account balance falls under $10.00, your credit card will be charged to re-establish the TAB. No ExpressToll® account will be permitted to have a negative balance. If you begin using your ExpressToll® account more frequently, the TAB may be increased to an amount which equals your average monthly usage in tolls. It is important that you inform the ExpressToll® Service Center of any changes to your credit card. You hereby agree to pay a rejected payment fee of $30.00 for each transaction refused by your bank or credit card issuer.
2. Check-Based Account: If you open a check-based ExpressToll® account then you will establish the ExpressToll® account by paying a TAB in the minimum amount of $35.00. If you begin using the ExpressToll® account more frequently, your TAB may be increased to an amount which equals your average monthly usage in tolls. You will receive billing statements once your ExpressToll® account balance falls below $10.00 and your payment is due and payable within (30) days from the date of the ExpressToll® billing statement. You agree to pay a rejected payment fee of $30.00 for each transaction refused by your bank or debit card issuer.
RESPONSIBILITY FOR TOLLS AND OTHER CHARGES
The customer to whom an ExpressToll® tag has been issued is responsible for all toll charges, late fees, collection fees, adjudication fees and civil penalties assessed against the account until the account is closed. You shall remain responsible even if a tag is lost or stolen. If your tag is lost or stolen you should immediately notify the ExpressToll® Service Center by calling (303)537-3470, or 1(888)946-3470. In case of loss or theft, a replacement simple sticker-type tag will be issued, or a replacement switchable HOV tag may be purchased by you. You will not be liable for the applicable tolls, late fees, and/or collection fees if you prove that the vehicle involved was sold to another or that the vehicle was not in your custody or control due to theft prior to the date of the toll. Should a dispute occur over a toll, the ExpressToll® Service Center will provide you, at your request, an itemized statement listing the disputed transaction(s).
You may request emailed monthly statements which will be provided free of charge. You may also request monthly statements via U.S. Mail. A monthly service fee of $2.00 will be deducted from your TAB for mailed monthly statements.
If you fail to keep the required minimum balance in your ExpressToll® account, you agree that the ExpressToll® Service Center is authorized to deactivate all of the ExpressToll® tag(s) assigned to your account. Each use of the ExpressToll® tag after deactivation is a toll violation and you will be subject to all applicable tolls, late fees, collection fees, adjudication fees and civil penalties. If your TAB has insufficient funds, you are liable until said fees and civil penalties are paid.
CLOSING AN EXPRESSTOLL® ACCOUNT · REFUND OF A TAB
If you close your ExpressToll® account, then you will receive a refund of the balance remaining in your TAB. This refund will be made to the credit card account used to establish the ExpressToll® account, unless the credit card account has been closed. Check-based account customers will receive a refund check which will be issued within thirty (30) days of the date the ExpressToll® account is closed. he cost of the switchable HOV tag is not refundable.
A tag may only be affixed to and used by the vehicle to which it is registered and assigned. A sticker tag is automatically deactivated when it is removed from the windshield. If a sticker tag is deactivated, a replacement sticker tag will be provided at your request. A replacement switchable HOV tag may be purchased from the ExpressToll® Service Center. If you own a switchable HOV tag and would like to move it to a new vehicle, you must contact the ExpressToll® Service Center to update your information on the ExpressToll® account. Each vehicle on the ExpressToll® account must have a specifically designated tag.
EXPRESSTOLL® CUSTOMER RESPONSIBILITIES
As an ExpressToll® customer you agree to: